The San Juan Passport Agency in Puerto Rico provides expedited passport services for U.S. citizens who require a passport quickly, making it an excellent resource for travelers with urgent travel plans. Same-day passport issuance is available under specific circumstances.
To use this service, your departure date must be within 14 days (or 28 days if you require a visa). Call the toll-free number at 1-877-487-2778 to schedule an appointment or use the online appointment system.
Click for reliable expedited passport courier service.Table of Contents
- Who Can Use the San Juan Passport Agency?
- How to Make an Appointment
- What to Bring to Your Appointment
- San Juan Passport Agency Location & Hours
- Getting There: Directions & Parking Tips
- Photos of the San Juan Passport Agency
- San Juan Passport Agency Reviews
- FAQs
Who Can Use the San Juan Passport Agency?
The San Juan Passport Agency is designed for U.S. citizens with urgent travel needs. You may visit this agency if:
- Your trip is within two weeks
- You need a visa and are traveling within 28 days.
- You need to replace a lost or stolen passport.
- You are able to travel to San Juan
Note: Appointments are required at this and all Regional Passport Agencies-walk-ins are not allowed.
How to Make an Appointment
To schedule an appointment at the San Juan Passport Agency, follow these steps:
- Call 1-877-487-2778 or schedule online.
- Provide your travel date and specify whether you need a new passport or renewal.
- Arrive at least 15 minutes early on the day of your appointment.
What to Bring to Your Appointment
- Printed appointment confirmation
- Proof of international travel (e.g., airline ticket, hotel reservation, itinerary, or other acceptable proof of travel)
- Completed application form (Make sure you've completed the
- Government-issued photo ID (e.g., driver's license or other form of acceptable ID)
- Required supporting documents (e.g., proof of U.S. citizenship, name change documentation, custody proof for minors)
- Passport photo (Ensure it meets official passport photo requirements.)
- Applicable passport fees (Credit/debit card, check, or money order)
Pro Tip: Bring photocopies of all documents to speed up the process.
For more information, check out our complete guide: What to Bring for Every Type of Passport Appointment.
San Juan Passport Agency Location & Hours
Centro Gubernamental Minillas (The Minillas Government Center)
Torre Norte, Piso 9
Avenida Jose de Diego, Parada 22
San Juan, Puerto Rico 00940
7:30 a.m. to 2:00 p.m. (Atlantic Time)
Note: The agency is closed on all federal holidays.
Getting There: Directions & Parking Tips
Car:- From the South (Caguas, Ponce, Guayama): Take Expressway PR-52, merge onto PR-18, and continue onto PR-22 Expreso De Diego. Exit 0A (Calle Pavia), cross Avenida Ponce de Leon (PR-25) and proceed to Avenida Jose de Diego. The Minillas Government Center is one block up on the left.
- From the West (Bayamon, Arecibo, Aguadilla): Use Expressway PR-22 (TOLL) Expreso De Diego. Follow signs to San Juan, then exit at Calle Pavia (Exit 0A). Cross Avenida Ponce de Leon (PR-25) to Avenida Jose de Diego.
- From the East (Fajardo, Humacao): Take PR-3, then PR-66 (Toll), which merges into PR-26 Expreso Baldorioty de Castro. Exit at Calle San Jorge and turn left onto Avenida Jose de Diego.
- From the Airport: Take PR-26 Expreso Baldorioty de Castro. Exit at Calle San Jorge and turn left onto Avenida Jose de Diego.
- From Old San Juan: Take PR-1, merge onto PR-26, and exit at Avenida Jose de Diego.
Bus: Take Bus A5 from Ponce De Leon Avenue or B21 from Condado. The Minillas Government Center is at Stop 22 (Parada 22) in front of the Puerto Rico Museum of Art.
Parking: The Centro Gubernamental Minillas does not offer public parking. You can park in one of several public garages located nearby, parking fees vary by garage.
San Juan Passport Agency Photos
San Juan Passport Agency Reviews
We analyzed recent Google reviews for the San Juan Passport Agency, gathering insights from visitors. The feedback reveals a mix of overwhelmingly positive experiences and a few areas for improvement, highlighting the agency's efficiency and professionalism.
Many visitors praised the friendly and professional staff, efficient processing times, and the ability to obtain passports on the same day.
However, some noted challenges such as strict appointment requirements and occasional delays in document review.
Overall, the feedback showcases the San Juan Passport Agency's commitment to providing excellent service.
Total Number of Reviews Analyzed:
75
Number of Reviews per Star Rating:
5-Star: 55 reviews
4-Star: 12 reviews
3-Star: 5 reviews
2-Star: 2 reviews
1-Star: 1 review
Average Star Rating: 4.7
Positive: 81.3% (5-star and 4-star reviews)
Neutral: 10.7% (3-star reviews)
Negative: 8.0% (1-star and 2-star reviews)
10 Most Frequent Negative Sentiments and Complaints:
- Difficulty Scheduling Appointments - Several users reported issues securing appointments, citing a lack of availability or long waits on the automated phone system. Some expressed frustration at being unable to schedule appointments within their desired timeframe.
- Inconsistent Information - A few reviewers mentioned receiving conflicting instructions from staff regarding the application process, document requirements, or pickup times, leading to confusion and delays.
- Long Wait Times for Passport Pickup - Some reviewers noted that the pickup process occasionally involves lengthy waits, particularly in the afternoon, adding stress for travelers with tight schedules.
- Unhelpful Security Staff - Some reviewers found the security guards to be unhelpful or unfriendly, creating a negative first impression upon arrival.
- Strict Adherence to Appointment Times - Walk-ins are not allowed, and some visitors reported being turned away for arriving too early or late, even in cases of emergency. This strict enforcement frustrated some customers who traveled long distances.
- Limited Parking Availability - Parking near the Minillas Government Center was cited as a challenge, with some visitors noting high parking fees or difficulty finding a spot, especially during peak hours.
- Poor Phone Support - Several reviewers noted that the phone lines were often busy or unresponsive, making it difficult to get assistance or clarification before their visit.
- Stressful Environment - A few customers described the overall atmosphere as rushed or stressful, particularly during high-demand periods.
- Issues with Document Completion - Some users who arrived without fully completed forms or proper documentation found the process more stressful, as additional steps were required to rectify the situation.
- Perceived Lack of Compassion - A minority of reviewers felt that the agency's policies or interactions with staff lacked empathy in urgent or sensitive situations, such as family emergencies or last-minute travel needs.
10 Most Frequent Positive Sentiments and Compliments:
- Friendly and Helpful Staff - Visitors consistently praised the staff for their kindness and professionalism, even during stressful situations.
- Efficient Processing - Many reviewers highlighted the quick and streamlined process, often completing their appointments in under an hour.
- Same-Day Passport Pickup - Travelers were impressed by the agency's ability to issue passports on the same day, providing peace of mind for urgent travel.
- Professionalism - Numerous comments mentioned the courteous and empathetic approach of the agency's employees.
- Clear Guidance - Reviewers appreciated the staff's thorough explanations and guidance throughout the process.
- Well-Organized Process - The systematic approach of the agency was frequently mentioned as a key strength.
- Accommodating Security Staff - Several visitors noted the professionalism of security personnel, making the check-in process smooth.
- Calm and Reassuring Atmosphere - Visitors found the environment welcoming, reducing the stress often associated with government processes.
- Above and Beyond Service - Specific staff members, such as Yellimar and Ms. Elaine, were highlighted for exceptional service.
- Convenient Location - The agency's central location in San Juan was noted as a plus for travelers.
Recommendations for Those Planning a Visit to the San Juan Passport Agency
Based on visitor feedback and to ensure a smooth experience at the San Juan Passport Agency, consider the following tips:
- Book Your Appointment Early - Due to high demand, appointments can fill up quickly. Plan ahead to secure your spot.
- Arrive Early - Arriving at least 30 minutes before your appointment allows time for parking and security checks before your scheduled appointment.
- Bring Complete Documentation - Double-check that you have completed all required forms and have brought all of your required supporting documents to avoid delays.
- Prepare for Security Procedures - Expect a thorough security screening upon entering the building, similar to airport security.
- Follow Instructions - Carefully review your appointment confirmation email and adhere to the guidelines provided.
Frequently Asked Questions
- Can someone go on my behalf?
Yes, you may authorize a third party or registered passport expediting service to submit your application. - How long does the appointment take?
Most appointments are completed within 30-60 minutes, depending on the volume of applicants. - Can I get my passport on the same day?
Same-day service is available for urgent travel. Proof of travel is required to qualify for same-day service. - What happens if I'm late?
Arriving more than 15 minutes late may result in rescheduling. - Are walk-ins allowed?
No, appointments are required for all services at the San Juan Passport Agency. - Is there parking nearby?
Yes, nearby parking options are available. Plan ahead as spaces can fill up quickly.
