New York Passport Agency Expedited Service Guide

Expedited Passport Services

The New York Passport Agency offers expedited processing of passport application forms for U.S. citizens who urgently need a passport. This expedited passport service is reserved for those with emergency travel needs, those traveling within 14 days, or those who need a visa and are traveling within 28 days.

Submitting a passport application form at a Regional Passport Agency is the fastest way to get a passport application processed. The New York Passport Agency offers both U.S. passport books and U.S. passport cards on-site. It is also one of the best locations for getting a same day passport in New York City metropolitain area.

To get started, schedule an appointment online or call the automated phone service at 1-877-487-2778.

If you are not in a rush to get a passport, you can apply for a new passport at a New York passport acceptance facility or renew your passport by mail.

If you are unable to visit the New York Passport Agency in person, you have two options: you can authorize a third party (this can be a friend, family member, or travel agent) or hire a registered passport courier service to submit your application.

Click for reliable expedited passport courier service.

Table of Contents

• Who Can Use the New York Passport Agency?
• How to Make an Appointment
• What to Bring to Your Appointment
• New York Passport Agency Location & Hours
• Getting There: Directions & Parking Tips
• Photos of the New York Passport Agency
• New York Passport Agency Reviews
• FAQs

Who Can Use the New York Passport Agency?

The New York Passport Agency is designed for U.S. citizens with urgent travel needs, typically within 14 days.

Visiting the New York Passport Agency is the ideal option if:

• Your trip is within two weeks
• You need a visa and are traveling within 28 days
• You need to replace a lost or stolen passport
• You can travel to New York

Note: Appointments are required at this and all Regional Passport Agencies. Walk-ins are not allowed.

How to Make an Appointment

To make an appointment at the New York Passport Agency, follow these steps:

1. Call 1-877-487-2778 or schedule an appointment online.
2. Provide your travel date and passport type (new or renewal).
3. Arrive at least 15 minutes early on the day of your appointment.

What to Bring to Your Appointment

When you arrive for your scheduled appointment, you must have your required documents organized and ready. These documents include:

• Printed appointment confirmation of your appointment
• Proof of travel (e.g., airline ticket, hotel reservation, or an acceptable proof of travel)
• Passport application form (bring the correct application form for your travel needs. Complete the application form but do not sign the application until your appointment)
• Government-issued photo ID (e.g., driver's license or another acceptable form of ID)
• Required supporting documents (e.g., proof of U.S. citizenship, legal name change, proof of custody of a minor, or other supporting documents relevant to your situation)
• Passport photo (ensure your photo meets all passport photo requirements)
• Applicable passport fees (check, money order, or credit/debit card)

Pro Tip: Bring photocopies of all documents to help speed up the process.

For more information, check out our complete guide: What to Bring for Every Type of Passport Appointment.

New York Passport Agency Location & Hours

New York Passport Agency
Greater New York Federal Building
376 Hudson Street
New York, NY 10014-3621

Mondays through Friday
7:30 a.m. to 6:00 p.m.

Note: The agency is closed on all federal holidays.

Getting There: Directions & Parking Tips

Car:

• From the Holland Tunnel: Head east on 1-78 E. Take Exit 2 for Hudson St toward Uptown. Use the left lane to turn right onto Hudson St. Keep left to stay on Hudson St. The Greater New York Federal Building will be on the right.
• From the Lincoln Tunnel: Take NY-495 E to W 26th St. Turn left onto W 26th St. Turn right onto 7th Ave. Continue onto Varick St. Turn right onto Charlton St. Turn right at the first cross street onto Hudson St. The Greater New York Federal Building will be on the right.
• From the George Washington Bridge: Head east on US-9 N. Use the second from the right lane to take Exit 1 for H Hudson Pkwy/NY-9A. Use the left lane to take the New York 9A S/Henry Hudson Pkwy/Downtown ramp. Merge onto NY-9A/Henry Hudson Pkwy. Continue to follow NY-9A S. Use the left two lanes to turn left onto Canal St (signs for I-78/Holland Tunnel). Use the left two lanes to turn sharply left onto Hudson St. The Greater New York Federal Building will be on the right.
• From the Verrazzano-Narrows Bridge: Head northeast on I-278 E. Use the left two lanes to take Exit 25 toward Battery Tunnel/Manhattan. Continue onto I-478 N. Use the middle two lanes to take the exit toward NY-9A N/West St. Use any lane to turn right onto NY-9A/West St. Turn right onto Spring St. Turn left onto Hudson St./Hudson Sq. Continue to follow Hudson St. The Greater New York Federal Building will be on the right.

Taxi: If you are traveling through Manhattan to get to the New York Passport Agency, there are taxis running on all busy streets; however you must hail them down or book a ride through an app:

1. Download and open the app.
   • App Suggestions:
     • Curb (specifically for yellow and green taxis in NYC)
     • Arro (another NYC-specific taxi app)
2. Enter the Destination. Input 376 Hudson Street as your drop-off location.
3. Confirm the Ride. A taxi will be dispatched to your location.

Subway:

• 1 Train: The 1 local train stops at Houston Street Station, which is approximately a two-minute walk from the building.
• A, C, E Trains: These lines stop at the West 4th Street Station, about a five-minute walk away.

Bus: The M20 and M21 bus routes have stops near 376 Hudson Street.

PATH Train:

• Journal Square-33rd Street Line: The PATH train stops at nearby stations, providing access from New Jersey.

Parking: Many parking garages are located near the Greater New York Federal Building. Rates vary. Look over the parking map to find parking close by and current rates.

Photos of the New York Passport Agency

New York Passport Agency Reviews

We analyzed recent customer Google reviews for the New York Passport Agency, gathering insights from visitors. The feedback reveals a mix of positive and negative experiences, highlighting areas where the agency excels and aspects that could use improvement.

Many visitors praised the helpful staff, efficient service, and the ability to get passports expedited within hours or the same day. The organized process and clear instructions provided by staff were greatly appreciated.

However, a few visitors expressed concerns about rude or dismissive staff behavior, long wait times for pick-up, and accessibility issues for parents with young children or those with disabilities.

This feedback provides a clear picture of the strengths and areas in need of improvement at the New York Passport Agency. Let's take a closer look at the insights:

Total Number of Reviews Analyzed: 94

Number of Reviews per Star Rating:
5-Star: 58 reviews
4-Star: 18 reviews
3-Star: 10 reviews
2-Star: 4 reviews
1-Star: 4 reviews

Average Star Rating: 4.4

10 Most Frequent Negative Sentiments and Complaints:

1. Rude or Unprofessional Behavior: Some visitors reported rude or dismissive behavior, particularly from security personnel and staff at the will-call desk.
2. Long Wait Times: Several reviewers experienced long waits, occasionally spending most of the day at the passport agency waiting to receive their passports or complete the process.
3. Accessibility Issues: Complaints were made about the lack of ramps for strollers, wheelchairs, or people with disabilities, making the building less accommodating for some visitors.
4. Inconsistent Information: A few visitors received conflicting or incorrect information over the phone, which resulted in additional visits to the agency.
5. No Food or Drinks Allowed: Policies prohibiting food or snacks caused inconvenience for parents visiting with young children.
6. Strict Security Measures: The security process, including waiting in long lines outside of the building in bad weather, was noted as a frustrating aspect by some visitors.
7. Appointment Scheduling Issues: The automated appointment system proved difficult for some users, requiring persistence and multiple attempts to secure a booking.
8. Pickup Timing Constraints: Passport pickup times are strictly enforced, and some travelers expressed frustration with the lack of flexibility, particularly for same-day pickup.
9. Dismissive Attitudes from Staff: A select number of visitors described staff interactions at "will-call" as dismissive or unhelpful during high-stress moments.
10. Payment Confusion: Some visitors reported confusion regarding the payment process, particularly when using certain types of credit or debit cards.

10 Most Frequent Positive Sentiments and Compliments:

1. Efficient Service: Many reviewers praised the agency's quick and streamlined process, which allowed many to complete their appointments in under an hour.
2. Friendly and Professional Staff: Many visitors highlighted the professionalism, kindness, and attentiveness of the agents and staff, particularly during stressful situations.
3. Same-Day Passport Pickup: Travelers appreciated the agency's ability to provide passports on the same day, especially during emergencies
4. Organized and Seamless Process: The process was described as systematic and well-organized, reducing stress for those who arrived on time for their appointments prepared and ready with all necessary documents
5. Emergency Passport Services: Many visitors expressed gratitude for the agency's ability to handle urgent and last-minute travel situations effectively.
6. Helpful Security Staff: Some reviewers complimented the security staff for their efficiency and guidance during the check-in process.
7. Fast Document Processing: Visitors noted the speed with which their documents were processed, with many receiving passports well within the promised time frame.
8. Clear Instructions: Detailed instructions provided during the appointment confirmation process helped many visitors prepare and navigate the visit smoothly.
9. Professional Atmosphere: The overall atmosphere was described as calm and positive, with staff making an effort to assist travelers efficiently and in an orderly manner.
10. Effective Follow-Through: Many reviewers appreciated that the staff delivered on their promises, ensuring passports were ready on time as communicated.

    Recommendations for Those Planning a Visit to the New York Passport Agency

    Based on the feedback from recent reviews, we've created a list of helpful tips to ensure you experience a positive, smooth, and efficient visit to the New York Passport Agency. Here are some important tips and recommendations based on visitor experiences:

    • Arrive Early. Arrive at least 20-30 minutes before your scheduled appointment time to allow for transportation, parking, and security checks and minimize potential delays.
    • Come Prepared. The better prepared, the easier it will be. Ensure all required documents are ready and organized. Missing or incomplete forms can cause significant delays.
    • Follow the Appointment Instructions. Review the appointment confirmation email carefully and follow the guidelines provided. The information you need is outlined in the confirmation email.
    • Expect Security Procedures. All government offices require a security check for entry. Be prepared for a thorough security check, including waiting in line outside of the building. Be patient and dress appropriately for the weather.
    • Do Not Bring Food or Drinks Into the Building. Food is prohibited inside the New York Passport Agency, so plan accordingly if you have a medical need or if you visit with children.
    • Book an Early Appointment. Schedule an appointment as early in the day as possible, especially if you require same-day passport pickup. The process can be long, so the earlier you start, the better.
    • Check Payment Options. Before your visit, confirm that your preferred payment method is accepted and ensure it matches the name on your passport application.
    • Plan Ahead for Accessibility Needs. If you require accessibility accommodations, be aware that the agency has limited facilities for wheelchairs and strollers. You may want to call ahead and ask about accessibility before you book your appointment to make sure that you'll be able to reach the office.
      
      If the building cannot accommodate your accessibility needs, consider sending a third party (i.e., a friend, family member, travel agent, or registered courier) on your behalf.

    Despite occasional challenges, the New York Passport Agency is highly rated for its efficiency and ability to provide expedited services, particularly in urgent travel situations. Visitors who come prepared and follow the provided guidelines and our recommendations are more likely to have a smooth and stress-free experience.

    Frequently Asked Questions

    • Can someone go on my behalf?
      Yes, you can authorize a registered passport expediting service or a third party (e.g., a friend or family member) to submit your application for you.
    • How long does the appointment take?
      Most appointments take 30 to 60 minutes, but processing times may vary depending on demand, peak travel season, and holiday travel.
    • Can I get my passport on the same day?
      Same-day service is available at the New York agency for urgent travel. Bring proof of travel to your appointment to be eligible for expedited service.
    • What if I arrive late?
      If you arrive more than 15 minutes after your scheduled appointment time, you may need to reschedule.
    • Can I walk in without an appointment?
      No. Appointments are required for all services at the New York Passport Agency.
    • When do I pick up my passport?
      Passport pickup times are typically in the afternoon. Same-day pickup is available for those who qualify. Arriving early is recommended, as lines can form quickly.
    • Is there a place to eat nearby?
      Yes, several cafes and restaurants are within walking distance of the New York Passport agency.

      Top 5 Questions About Expedited Passport Couriers

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      3. Are passport expediting services legitimate?
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      5. Is expedited passport service worth it?

      Get answers to these questions and more in our Ultimate U.S. Traveler's Guide to Passport Expediters.

      You can also visit our library of articles about passport expediting.

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