New Orleans Passport Agency Expedited Passport Guide

The New Orleans Passport Agency attends to U.S. citizens who need to obtain a passport quickly for urgent international travel.

Regional agencies like this one only serve travelers with a departure date of within 14 days or 28 days if you need to secure a foreign visa. To apply at the New Orleans Passport Agency, you must schedule an appointment online by calling toll-free at 1-877-487-2778 which is available 24 hours/day.

If your travel plans are not urgent, you can submit your application for a at the nearest New Orleans passport acceptance facility or request expedited service by mail for passport renewals.

If getting to the New Orleans Passport Agency is a problem, an alternative is to apply to expedite your travel document through an emergency passport expediting service or authorize a third party to submit the application on your behalf (e.g., a friend or family member).

Table of Contents

• Who Can Use the New Orleans Passport Agency?
• How to Make an Appointment
• What to Bring to Your Appointment
• New Orleans Passport Agency Location & Hours
• Getting There: Directions & Parking Tips
• Photos of the New Orleans Passport Agency
• New Orleans Passport Agency Reviews
• FAQs

Who Can Use the New Orleans Passport Agency?

The New Orleans Passport Agency is designed to serve U.S. citizens who have urgent travel needs. Here are the typical scenarios where this service is needed:

• Your trip is within two weeks.
• You need a foreign visa and are traveling within 28 days.
• You need to replace a lost or stolen passport.
• You can travel to New Orleans for your appointment.

Note: Appointments are required at all Regional Passport Agencies-walk-ins are not allowed.

Click for reliable expedited passport courier service.

How to Make an Appointment

What to Bring to Your Appointment

When visiting the New Orleans Passport Agency, make sure you have the following documents ready:

• Printed appointment confirmation
• Proof of travel: Airline itinerary, hotel booking, or any acceptable proof of travel documentation
• Passport application form: Make sure to fill out the correct application form but do not sign the application until you are at the appointment
• Valid government-issued photo ID: A driver's license is the most common form of ID, but several other forms of ID are also accepted
• Required supporting documents: These may include proof of U.S. citizenship, legal name change documents, or proof of sole legal custody of a minor. See our list of supporting documents required for passports
• Passport photo: Follow the agency's passport photo guidelines for the correct specifications
• Payment for applicable fees: Be prepared to pay via check or money order. Credit cards may be accepted for some services.

Pro Tip: Bringing photocopies of all your documents will help speed up the processing time.

For more information, check out our complete guide: What to Bring for Every Type of Passport Appointment.

New Orleans Passport Agency Location & Hours

One Canal Place
365 Canal Street, Suite 1300
New Orleans, LA 70130-6508

Monday through Friday
8:00 a.m. to 3:30 p.m.

Note: The agency is closed for all federal holidays.

Getting There: Directions & Parking Tips

The agency is conveniently located in the heart of downtown New Orleans. Here's how to get there:

• From New Orleans International Airport (MSY) and heading toward the downtown area on I-10 eastbound: Follow signs on the Interstate marked "New Orleans Business District". With the Superdome visible in the distance, you will approach a two-lane off-ramp marked "I-10 East Slidell." Take the off-ramp, and exit to your left at Exit 234B, "Poydras St. Superdome." Proceed down Poydras St. Take a left onto South Peters St. Continue down South Peters approximately 2 blocks to the intersection with Canal St. The One Canal Place office tower is on the right at the corner of Canal and North Peters Streets.
• From the downtown area on I-10 westbound: Exit to the right at Exit 235B, "Canal St. Superdome." Canal Street is approximately 1 block straight ahead from the downside of the off-ramp. Take a right onto Canal Street. The One Canal Place office tower is on the left.
• From the West Bank of the Mississippi River: Take the Crescent City Connection (Mississippi River Bridge) and exit at Camp Street. Turn right onto Andrew Higgins Drive and proceed approximately 4 blocks to South Peters St. Take a left onto South Peters and continue several blocks until you reach the Canal St. intersection. The One Canal Place office tower is on the right at the corner of Canal and North Peters Streets.

Taxi: Transportation is readily available from both the airport and the Union Passenger Terminal (travel time from the airport is approximately 30 - 45 minutes).

Parking: Paid parking is available in the One Canal Place garage, as well as in several nearby lots. Parking fees depend on the parking location.

New Orleans Passport Agency Photos

New Orleans Passport Agency Reviews

The New Orleans Passport Agency has received a mix of feedback from travelers, with many highlighting both the positive aspects of their experiences and a few areas for improvement.

Based on over 100 recent Google reviews, we've analyzed the feedback expressed by customers regarding their visits to the New Orleans agency. While many praised the agency for its efficient service and friendly staff, others raised concerns about long wait times, communication challenges, and occasional document issues. Below, we've provided a breakdown of both the positive and negative experiences shared by recent visitors to help you better understand what to expect when you visit the New Orleans Passport Agency.

Total Number of Reviews Analyzed:

112

Number of Reviews per Star Rating:

10 Most Frequent Negative Sentiments and Complaints:

1. Long Wait Times - Many reviewers reported excessive waiting times, and some travelers felt that the process took much longer than expected.
2. Lack of Communication - Several customers noted that they had difficulty getting clear answers about the status of their applications, with some reporting that their application statuses remained stuck as "in process" for months without updates.
3. Unhelpful or Rude Staff - Some reviewers expressed frustration with staff interactions, citing instances of unprofessional behavior, lack of empathy, and rude customer service.
4. Lost or Missing Documents - Several customers mentioned missing or misplaced documents, which led to delays and additional stress for affected individuals.
5. Unresolved Issues - Some travelers reported that issues with their applications were not resolved promptly. This led to lengthy delays or failure to meet travel deadlines.
6. Difficulty Reaching Customer Service - Many individuals complained about the difficulty of getting in touch with a representative. Calls were often left unanswered, or customers were put on hold for long periods, only to be told there was nothing that could be done.
7. Conflicting Instructions - Several reviewers noted receiving conflicting instructions from different staff members, which led to confusion and delays in their passport application process.
8. Inconsistent Processing Times - Customers who paid for expedited processing services expressed dissatisfaction with delays that exceeded the typical 7-9 week time frame, with some waiting months for their passports.
9. Appointment Scheduling Problems - Some individuals experienced issues scheduling appointments, with some claiming they were unable to find available times and others reporting frustrations with the online appointment system
10. Refund Issues - Several complaints highlighted difficulties in receiving refunds or charges for services that were not rendered on time, leaving travelers frustrated with the agency's financial handling.

10 Most Frequent Positive Sentiments and Compliments:

1. Efficient Service - Many customers praised the quick and efficient service, especially when all required documentation was in order.
2. Friendly and Helpful Staff - A recurring positive sentiment was the staff's professionalism and friendliness. Many reviewers felt that the employees went out of their way to make the process smoother and less stressful.
3. Same-Day Passport Pickup - Several travelers highlighted the ability to pick up their passports on the same day.
4. Streamlined Process - Many reviews praised the overall organization and ease of the application process, with several mentioning how quick and simple the appointment and application steps were once inside the agency.
5. Compassionate Customer Service - Some reviewers mentioned specific employees by name, appreciating their dedication, helpfulness, and willingness to go above and beyond to resolve issues, especially under time pressure.
6. Well-Organized Office - Numerous visitors remarked on how well the office was managed, including smooth security checks and efficient handling of documents.
7. Clear and Helpful Instructions - Many reviewers noted that the pre-appointment instructions provided by the agency were helpful and made the process easier.
8. Minimal Wait Times - Despite a few complaints about delays, many reviewers experienced minimal wait times both before and after their appointment, with some even getting their passports processed in under 3 hours.
9. Willingness to Help - Travelers frequently noted that the staff was proactive in assisting with any issues, including printing required forms and answering questions.
10. Consistent Follow-Through - Several reviews praised the agency for its effective follow-through, including informing applicants when their passports were ready and ensuring that necessary steps were taken to resolve issues.

Top 5 Questions About Expedited Passport Couriers

Frequently Asked Questions

• Can someone go to a Regional Passport Agency on my behalf?
  Yes, you can authorize a passport expediting service to handle the visit for you, saving time and reducing stress while ensuring you receive your passport quickly.
• How long will the appointment take?
  Most appointments take around 30-60 minutes if you have all the necessary documents with you at your appointment. However, high demand and agency delays may extend your wait.
• What if I need a passport faster?
  You can request same-day service by providing proof of urgent travel. Registered expediting services can also assist with this and often have multiple offices near Regional Passport Agencies, helping you access the fastest available appointment.
• Can I bring someone with me?
  No. Only those applying for a passport are allowed inside the agency, with the exception for minors or individuals requiring assistance. Be prepared for strict security measures.
• What happens if I arrive late to my appointment?
  Arriving more than 15 minutes late for your scheduled appointment may result in rescheduling. To avoid delays, it's best to arrive about 15-30 minutes earlier than your appointment. Don't forget to allow additional time for traffic and parking.
• Can I walk in without an appointment?
  No. Appointments are required for all services. You can book an appointment online or by calling 1-877-487-2778.
• Is there food or coffee available nearby?
  Yes, there are several cafes and restaurants within walking distance of the One Canal Place complex, making it easy to grab a quick snack or coffee before or after your appointment.

Top 5 Questions About Expedited Passport Couriers