What is the National Passport Information Center (NPIC)?
The NPIC is a call center that answers questions and provides
information for American citizens who need to apply or have applied for
passport services.
Why was the National Passport Information Center created?
The travel industry experienced a big
boom in the early to mid-1990's. The demand for passport processing
increased significantly.
With the greater workload and lack of adequate staff, a lot of
problems arose. There were long waits on the phone, disconnections, and
generally poor customer service.
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The U.S. Department of State Passport Agency decided to focus
on processing passports and look for another way to respond to calls.
The solution was the creation of the National Passport Information
Center.
What passport information is given by the National Passport Information Center?
The National Passport Center only provides passport information
that has been registered in the Passport Agency's computer database. If
your passport information has not been registered at the time of your
call, you will have to wait until a later date to get the
information you desire.
How can I contact the NPIC?
To contact the National Passport Center you will have to use one of the numbers below:
1-877-4USA-PPT (1-877-487-2778)
Those who are hearing impaired can use the following numbers:
TDD - 1-888-874-7793
How much does a National Passport Information Center call cost?
The NPIC changed from a fee-based service to a toll-free service on August 19, 2003. There is no charge.
Operators are available Monday-Friday, 8 a.m. to 10 p.m. Eastern Time, and on Saturdays and Sundays from 10 a.m. to 3 p.m. Eastern Time. They are closed during federal holidays.
Automated Information is available 24 hours a day, 7 days a week.
You can also contact the NPIC by email at npicATstate.gov (replace AT with @).
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