The Houston Passport Agency provides same day passport processing for U.S. citizens who need a passport quickly in order to travel internationally. Travelers who are not in a rush can apply for a new passport at Houston passport office or a renewal by mail.
Regional agencies only serve those who need to travel or submit their passports for foreign entry visas within 14 days. The first step is to schedule an appointment through the automated service which is available 24 hours a day, 7 days a week or use the online system.
If you are unable to travel to Houston to submit your application, you can authorize a third party to submit the application. This can be a friend, family member, travel agent or registered courier service.
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Table of Contents
- Who Can Use the Houston Passport Agency?
- How to Make an Appointment
- What to Bring to Your Appointment
- Agency Location & Hours
- Getting There: Directions & Parking Tips
- Photos of the Houston Passport Agency
- Houston Passport Agency Reviews
- FAQs
Who Can Use the Houston Passport Agency?
The Houston Passport Agency serves U.S. citizens with immediate travel needs, typically within 14 days.
It's the ideal option for you if:
- Your trip is within two weeks.
- You need a visa and are traveling within 28 days.
- You need to replace a lost or stolen passport.
- You are able to travel to Houston
Note: Appointments are required at this and all Regional Passport Agencies - walk-ins are not allowed.
How to Make an Appointment
- Call 1-877-487-2778 or schedule an appointment online.
- Provide your travel date and passport type (new or renewal).
- Arrive at least 15 minutes early on the day of your appointment.
What to Bring to Your Appointment
- Printed confirmation of your appointment
- Proof of travel: Airline itinerary or hotel booking usually is enough. Check out our complete list of acceptable proof of travel for more.
- Passport application form: Be sure to bring the correct application for your situation. Do not sign the application until you are at your appointment.
- Government-issued photo ID: A driver's license is most common, but several other ID options are accepted.
- Required support documents: Depending on the service, you might need to present evidence of U.S. citizenship, legal name change document, proof of sole legal custody of a minor, or other document.
- Passport photo: Follow our comprehensive guide to passport photos for specifics.
- Applicable fees: Payment can be made by check or money order. Some services can be paid for with credit or debit cards, but check payments are usually the best option.
Pro Tip: Bring photocopies of all documents to speed up processing.
For more information, check out our complete guide to What to Bring for Every Type of Passport Appointment.
Houston Passport Agency Location & Hours
George Thomas "Mickey" Leland Federal Building
1919 Smith Street,4th Floor
Houston, TX 77002
Monday, Tuesday, Wednesday, and Friday
7:30 a.m. to 3:00 p.m.
Thursday
10:00 a.m. to 3:00 p.m.
Note: The facility is closed for all federal holidays.
Getting There: Directions & Parking Tips
Car:- From George Bush IAH, take JFK Blvd. to Beltway 8 (Sam Houston Tollway) west: Take the Downtown Houston exit onto I-45 South. Stay on I-45 South, take the McKinny Street exit, go 1 block to Smith Street. Turn right onto Smith Street and follow Smith Street to Pierce Street. The building is on the left.
- From Hobby Airport: Turn right onto Airport Blvd., travel on Airport Blvd. to I-45. Go under the freeway and enter the freeway going north. Take the St. Joseph Parkway exit off the freeway, follow St. Joseph Parkway to Louisiana Street. The building will be directly across the street.
Taxi: Taxis available From George Bush IAH and William P. Hobby Airports. Travel time from George Bush Airport is approximately 1 hour and from from Hobby Airport is approximately 30 minutes.
Houston Passport Agency Photos
Houston Passport Agency Reviews
We analyzed more than 100 of the most recent Google reviews for the Houston Passport Agency. The results are provided below.
The Houston Passport Agency has received a wide range of feedback, showing both positive and challenging experiences from visitors. Below is a summary of the main points gathered from customer reviews, offering insights into what clients liked and where improvements could be made.
Many travelers expressed appreciation for the agency's quick and dependable passport services, especially for handling urgent requests effectively. On the other hand, some visitors reported issues with staff interactions and difficulties with parking, which impacted their overall experience.
This feedback highlights areas the Houston Passport Agency excels in, while also pointing out where adjustments could make visits more convenient and enjoyable for all customers.
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Total Number of Reviews Analyzed:
108
Number of Reviews per Star Rating:
5-Star: 42 reviews
4-Star: 18 reviews
3-Star: 13 reviews
2-Star: 7 reviews
1-Star: 28 reviews
Average Star Rating: 3.36
Positive: 55.56% (5-star and 4-star reviews)
Neutral: 12.04% (3-star reviews)
Negative: 32.41% (1-star and 2-star reviews)
10 Most Frequent Negative Sentiments and Complaints
- Long wait times - Many users mention excessive waiting.
- Unorganized process - Complaints about inefficiency and lack of clear instructions.
- Rude or unhelpful staff - Some employees, especially security, are seen as unfriendly or power-driven.
- Security issues - Some find the security procedures excessive or poorly managed.
- Parking challenges - Issues with high parking costs, scams, and limited spaces.
- Inconsistent information - Security and staff often give conflicting instructions.
- Lack of seating - Long waits without adequate seating is mentioned by several reviewers.
- Appointment scheduling issues - Confusion over the appointment system and wait times despite scheduled appointments.
- Poor communication - Miscommunication on passport delivery or timing.
- Staff productivity concerns - Observations of employees appearing idle or unproductive.
10 Most Frequent Positive Sentiments and Compliments
- Efficient service - Many reviewers report quick processing when all documents are in order.
- Helpful and friendly staff - Compliments on the friendliness and efficiency of specific staff members.
- Same-day passport pickup - Praise for the ability to obtain passports within a day.
- Smooth security process - Some users appreciate the smooth handling by security.
- Professional staff - Compliments on the staff's professionalism, especially with prepared clients.
- Expedited service reliability - Positive experiences with expedited passport services.
- Well-organized process - Users with positive experiences often mention an organized and systematic process.
- Informative instructions - Some reviewers found the pre-visit instructions helpful.
- Good atmosphere - Pleasant interactions with staff and security, particularly for early morning appointments.
- Effective follow-through - Positive feedback on passport pickup reliability, with staff following through as promised.
For those planning a visit to the Houston Passport Agency, arriving early, bringing all required documents, and being aware of parking options can help make the experience smoother.
Though the agency may have some challenges, it's an essential resource for people needing expedited passport services.
Frequently Asked Questions
Can someone go to a regional passport agency on my behalf?
Yes, you can hire a registered passport expediting service to handle the visit for you, saving time and reducing stress while ensuring you receive your passport quickly.
How long will the appointment take?
Most appointments take around 30-60 minutes if you have all necessary documents. However, high demand and agency delays may extend your wait. You may also need to wait up to three business days for your passport to be issued.
What if I need a passport faster?
You can request same-day service by providing proof of urgent travel. Registered expediting services can also assist with this and often have multiple offices near Regional Passport Agencies, helping you access the fastest available appointment.
Can I bring someone with me?
Only the applicant is allowed inside the agency, except for minors or individuals requiring assistance. Be ready for strict security measures.
What happens if I arrive late?
Arriving more than 15 minutes late may result in rescheduling. To avoid delays, it's best to arrive a bit early.
Can I walk in without an appointment?
No, walk-ins are not accepted. An appointment is required for all services, which you can book online or by calling 1-877-487-2778.
Is there food or coffee available nearby?
Yes, several cafes and restaurants are within walking distance of the Omni Center, making it easy to grab a quick snack or coffee before or after your appointment.
Top 5 Questions About Expedited Passport Couriers
2. What exactly does a passport expediter do?
3. Are passport expediting services legitimate?
4. How can I identify a reliable passport expeditor?
5. Is expedited passport service worth it? Get answers to these questions and more in our Ultimate U.S. Traveler's Guide to Passport Expediters.
You can also visit our library of articles about passport expediting.
